Shipping Information
We employ various shipping services tailored to specific needs. Smaller decor and petite furniture pieces are typically shipped via FedEx or UPS ground for ease of handling. For larger items that exceed the size limits of FedEx or UPS, we recommend utilizing our white glove delivery services for secure transportation.
For shipments to the other countries, please note that customs clearance and any related charges in the destination country are not included in the product's price. The customer is responsible for these charges.
For further inquiries, contact us at orders@house-of-suede.com. Our customer service is available from Monday to Friday, between 9:00 am and 5:00 pm (GMT-5).
Return Policy
At House of Suede, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to assist you.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact our customer service at orders@house-of-suede.com. to initiate the return process.
We will provide you with instructions for returning your item.
Customs & Duties
Please note that for international orders, additional customs duties, fees, or taxes may be imposed by your country's customs department. These charges are not included in the item's price or shipping cost. The recipient of the order is responsible for any and all customs duties, fees, or taxes incurred. As customs policies and import duties vary by country, we recommend contacting your local customs office for more information on potential charges before placing your order.
If you have any questions or concerns, please reach out to us at orders@house-of-suede.com before making your purchase. We are happy to assist and provide guidance.
Refunds
We want you to be completely satisfied with your purchase from us. If you are not entirely happy with your order, we offer a straightforward refund policy. To be eligible for a refund, please ensure the following:
The item must be returned within 30 days of receipt.
The item should be unused, in its original condition, and in the original packaging.
Please provide the order number and reason for return when contacting our customer service team.
