Who should I contact for product servicing?
To address basic repairs and service inquiries, we kindly ask that you get in touch with us. We will coordinate service and repair inquiries with our vendors. Please be sure to provide your order number to expedite the process.
Should you encounter any difficulty in reaching the dealer you purchased from, please reach out to us at info@house-of-suede.com.
Our customer service team will be pleased to assist you.
For those who feel confident in their repair skills, we offer an extensive collection of repair guides on our Instagram channel. These guides provide step-by-step instructions for basic component replacements and removals.
How do I best take care of my House of Suede products?
For the continued optimal performance and prolonged life cycle of your House of Suede product, consistent cleaning and maintenance are highly recommended.
We place great emphasis on providing extensive guidance and helpful advice to assist you in preserving the diverse materials and textiles used in the creation of our products. This includes comprehensive details and instructions on the care and maintenance of each unique material, ensuring you're equipped with the best practices to uphold the quality and appearance of your cherished House of Suede piece. Most of this can be found within the product's "care" section on our website.
How long is the warranty for House of Suede products?
House of Suede products are crafted with durability in mind and therefore, are accompanied by extensive warranties. The duration of warranties varies based on the product and brand.
For more specific and comprehensive details, please refer to the individual product pages.
